LLAXA Care Membership Terms & Conditions

Version 2026-09-25

Save as PDF / Print

1. About these terms

1.1. These terms apply to the LLAXA Care membership sold by LLAXA Garage Ltd, an independent vehicle repair and MOT workshop. Company number 12743135, registered office 15 Maswell Park Road, Hounslow, England, TW3 2DL, VAT number (to be confirmed). Workshop address: LLAXA Garage Ltd, 15 Maswell Park Road, Hounslow TW3 2DL. Phone: 077 7838 8333 / 020 8893 9333. Email: info@llaxagarage.co.uk. Opening hours: Monday to Saturday, 9am to 6pm.

1.2. "We", "us" and "LLAXA" mean LLAXA Garage Ltd. "You" and "Member" mean the person or business that buys the membership.

1.3. Please read these terms before you join. They include limits on what the membership covers, and charges for storage (clause 8.6). You will be asked to confirm that you accept them before your membership starts.

1.4. Definitions used in these terms:

• Membership Year: the 12 months starting on the Start Date shown on your membership confirmation.
• Registered Vehicle: the one vehicle named on your membership confirmation by its registration number.
• £0 Labour Visit: a workshop visit where up to 2.5 Recognised Labour Hours are provided at no labour charge under clause 3.
• Recognised Labour Hours: labour time taken from manufacturer repair-time schedules or industry labour-time guides (such as Autodata), not the time a technician actually spends.
• Qualifying Repair: one repair operation to fix one fault, as described in clause 4.
• Qualifying Maintenance: one maintenance task, such as an interim service, a full service, or a brake fluid change, following the manufacturer's schedule.
• Working Day: Monday to Saturday, excluding bank holidays.
• Safety-Critical Defect: a defect that would make the vehicle dangerous to drive or would cause a dangerous MOT failure, including brakes, steering, tyres and suspension.
• Business Member: a Member who buys the membership for a vehicle used in the course of a business.
• Consumer Member: a Member who is an individual buying for personal use.

2. Membership, price and term

2.1. Price. LLAXA Care costs £250 including VAT, paid in full when you join. Business Members receive a VAT invoice.

2.2. Term. Membership lasts for one Membership Year. It does not renew automatically and you will not be charged again unless you choose to rejoin.

2.3. What is included. During the Membership Year you receive:

• £0 Labour Visits under clause 3
• one MOT test under clause 5
• routine health checks and fault-code readouts under clause 6
• one pre-purchase inspection under clause 7
• our member labour rate under clause 3.4

2.4. What is not included. Parts, materials, fluids, consumables, waste disposal and any labour above the allowance are charged separately. The £0 labour benefit covers labour only.

2.5. One vehicle. Membership covers the Registered Vehicle only. You must give us accurate details when you join, including registration, current mileage, and your contact details.

2.6. Eligibility. Vehicles of any age or mileage may join, subject to clause 9 (condition at joining), clause 10 (excluded work) and clause 11 (vehicle use). Some benefits depend on the vehicle class, as explained in clause 5.

2.7. Start Date. Your membership starts on the date we confirm it in writing by email or text. Keep this confirmation, as it shows your Start Date and Registered Vehicle.

3. £0 labour visits

3.1. Allowance. Each £0 Labour Visit covers up to 2.5 Recognised Labour Hours for one Qualifying Repair or one Qualifying Maintenance task on the Registered Vehicle.

3.2. How labour is measured. We use Recognised Labour Hours, not the time actually spent. We will tell you the recognised time for the job before work starts.

3.3. Unused time. Any part of the 2.5 hours not used on the job is lost. It cannot be carried over, split, saved, transferred, or exchanged for cash or credit.

3.4. Member labour rate. Recognised Labour Hours above the 2.5-hour allowance, and any other labour during your Membership Year, are charged at our member rate of £70 + VAT per hour. Our standard rate for non-members is £80 + VAT per hour. The member rate is fixed for your whole Membership Year.

3.5. Seven-day rule. At least 7 complete calendar days must pass between two £0 Labour Visits for the same vehicle.

Example: if you use a £0 Labour Visit on Monday 1 October, the 7 complete days are 2 to 8 October. Your next £0 Labour Visit can be on Tuesday 9 October or later.

3.6. No annual limit. There is no limit on the number of £0 Labour Visits in your Membership Year. Each visit is subject to the seven-day rule in clause 3.5, one job per visit under clause 4, and workshop availability under clause 12.

3.7. When the benefit applies. A £0 Labour Visit is used as soon as we start the agreed work, even if you later decide not to go ahead with the repair.

4. One job per visit

4.1. One job. A £0 Labour Visit covers one Qualifying Repair or one Qualifying Maintenance task, agreed with you before work starts and recorded on the job card.

4.2. Overlapping labour. Where two repairs share the same dismantling or access (for example, a water pump replaced while the timing belt is being changed), they count as one repair operation under one allowance.

4.3. More than one job on the same visit. If your vehicle needs more than one job on the same visit:

• only one job can use the £0 Labour Visit
• the other work will be quoted at the member rate, or can be booked for a later £0 Labour Visit once the 7-day rule is met, if it is safe to wait

4.4. No splitting. One fault, one repair process, or one failure of a single system cannot be split across more than one appointment, invoice or job card to use more than one £0 Labour Visit. We decide whether faults are linked based on the diagnosis and the labour-time guides, and we will explain our reasons if you ask.

4.5. Safety-critical defects. If we find a Safety-Critical Defect, we will tell you and recommend repairing it straight away, even if a £0 Labour Visit is not available. If you choose to wait or drive the vehicle away against our advice, you do so at your own risk, and clause 10 (exclusions) may apply to any further damage.

5. MOT test

5.1. One MOT. Membership includes one MOT test for the Registered Vehicle during the Membership Year, booked in advance.

5.2. Vehicle class. We can only test vehicle classes our testing station is approved for, currently class 4. We will check the class when you join. If we cannot test your vehicle, we will tell you before you pay.

5.3. No pass guaranteed. The MOT is carried out under DVSA rules. We cannot guarantee a pass. Any repairs needed after a failure are charged separately, or can use a £0 Labour Visit if one is available.

5.4. Retests. Retests follow DVSA rules. A partial retest is free if the vehicle stays with us for repair, or returns within the time DVSA allows. Otherwise the retest fee applies.

5.5. Use it or lose it. The MOT must be used within the Membership Year. It cannot be carried over, transferred to another vehicle, or exchanged for cash or credit.

5.6. MOT with a repair. You can combine the MOT with one £0 Labour Visit on the same visit, as long as the 7-day rule is met.

6. Health checks and diagnostics

6.1. What is included. Members can book a routine health check up to once a month. It covers a fault-code (DTC) readout and a visual check of tyres, brakes, suspension, steering, lights, fluid levels, and battery and charging.

6.2. What is not included. The health check does not include extended fault-finding, electrical tracing, dismantling, pin-point component testing, ECU programming or coding, road tests beyond a short check, or third-party software or data fees.

6.3. Further diagnosis. If further diagnosis is needed, we will quote it first and only go ahead with your approval. It is charged at the member rate.

6.4. Results. A health check reports what we can see and read on the day. It is not a guarantee that other faults are not present or will not develop.

7. Pre-purchase inspection

7.1. One inspection. Membership includes one visual and electronic inspection of a vehicle you are thinking of buying, carried out at our workshop and booked in advance.

7.2. Your responsibility. You must arrange for the vehicle to be brought to us, and get the seller's permission for the inspection.

7.3. What it covers. A check of the parts we can see and reach without dismantling, a fault-code readout, and a short road test if the vehicle is insured and roadworthy. We give you a written report.

7.4. What it does not cover. Vehicle history or finance checks (such as HPI), mileage verification, dismantling, valuation, or any promise about how the vehicle will perform in future.

7.5. Reliance. The report describes the vehicle's condition on the day of inspection. It is for you only, and we accept no responsibility to the seller or anyone else who relies on it.

7.6. Use it or lose it. The inspection must be used within the Membership Year and cannot be exchanged for cash or credit.

8. Parts, quotes, payment and storage

8.1. We supply all parts. All parts and materials must be supplied by us. We do not fit parts supplied by you. We use original equipment (OE) parts or parts of matching quality, and service to the manufacturer's schedule, so your manufacturer warranty is not affected by using us.

8.2. Parts prices. Parts and materials are charged at our standard retail prices. We will quote them before we start work.

8.3. Approval. We will not start chargeable work without your approval, by phone, text, email or in person. Please reply to a quote within 2 Working Days.

8.4. Paying for parts when a fault continues. You pay for parts fitted after a reasonable diagnosis. If the fault continues because of a separate or further fault, extra diagnosis and repair are chargeable. If it continues because we did not use reasonable care and skill, we will put it right at no cost to you.

8.5. Payment and release. All charges must be paid in full before the vehicle is released. We may keep the vehicle until everything owed for work on it has been paid.

8.6. Storage charges. We will tell you by text or email when your vehicle is ready, or when a quote is waiting for your answer. If the vehicle is not collected, or the quote not answered, within 2 Working Days of that message, we will charge storage of £25 + VAT per calendar day until the vehicle is collected or the work is approved. This also applies while we keep the vehicle under clause 8.5.

8.7. Uncollected vehicles. If a vehicle is not collected, we will send written notice to your last known address asking you to collect it and pay what is owed. If it is still not collected after the notice period allowed by the Torts (Interference with Goods) Act 1977, we may sell or dispose of it. We will use the sale money to pay what is owed, including storage and sale costs, and hold any balance for you.

8.8. Old parts. Replaced parts are yours if you ask for them before work starts. Otherwise we recycle them, unless they must be returned to a supplier under a warranty or exchange scheme.

9. Condition at joining

9.1. Tell us what you know. When you join, you must tell us about any faults, warning lights, unusual noises or other symptoms you know about.

9.2. Joining check. Your first visit includes a free joining check: a fault-code readout and condition check. We will give you a copy of the joining report. Please book it within 30 days of your Start Date.

9.3. Faults present at joining. Faults, fault codes or defects that were present when you joined are not covered by £0 Labour Visits. This includes anything recorded on the joining report, anything you told us about, and anything shown by clear evidence (such as fault-code history or an MOT record) to have been present before your Start Date. We can still repair them at the member rate.

9.4. Waiting period. £0 Labour Visits for repairs can be used from 14 days after the Start Date. Qualifying Maintenance can use a £0 Labour Visit straight away.

9.5. No joining check. If you do not book the joining check within 30 days, we may treat any fault found on your first visit as present at joining, unless you can show otherwise.

10. Excluded work

The £0 labour benefit does not apply to the following. We may still be able to do this work at the member rate.

• Complete engine or gearbox replacement, and internal engine or gearbox rebuilds.
• Bodywork, accident damage, paintwork, glass, structural repairs, and alloy wheel refurbishment.
• Breakdown recovery and roadside assistance.
• Manufacturer recalls, which must be carried out by a franchised dealer, and work paid for by a warranty company or insurer.
• Work we send to outside specialists, such as specialist DPF cleaning, auto-electrical work or remapping. We will quote before sending work out.
• Software or data fees, ECU coding or programming, and ADAS calibration, unless we agree otherwise in writing.
• Faults present at joining (clause 9).
• Damage caused by motorsport, track days, off-road use, lack of routine maintenance, misuse, deliberate damage, or modifications that do not meet the manufacturer's specification.
• Damage caused or made worse by driving on after a red warning light, or after we advised that a Safety-Critical Defect needed repair.

11. Vehicle use, business members and transfers

11.1. Private and business use. Membership is available for private vehicles and for business vehicles used for ordinary business travel, such as a company car.

11.2. High-mileage and commercial uses. Vehicles used as taxis, private hire (including app-based services), driving school cars, couriers, delivery vehicles, or rental vehicles can only join if we agree in writing before you join. We may offer these vehicles a separate business price.

11.3. Telling us about changes. You must tell us if the vehicle's use changes during the Membership Year. If a vehicle is used for a purpose in clause 11.2 without our written agreement, we may end the membership under clause 16.

11.4. Business Members. If you are a Business Member, clauses 13.1 to 13.3 (cancellation rights) do not apply to you, and clause 15.5 (business liability) does.

11.5. Selling your vehicle. If you sell the Registered Vehicle, you can ask us to transfer the rest of the membership to the new owner. The new owner must accept these terms. An admin fee of £25 applies.

11.6. Replacing your vehicle. If the Registered Vehicle is written off, stolen or replaced, we may, at our discretion, move the rest of the membership to your new vehicle, for an admin fee of £25. Clause 9 then applies to the new vehicle from the date of transfer.

11.7. Transfers do not restart the year. A transferred membership keeps its original end date, and any benefits already used stay used.

12. Bookings and missed appointments

12.1. Booking. All member benefits must be booked in advance by phone, email or in person, and are subject to workshop availability. You must bring the vehicle to our workshop; we do not collect vehicles or work at your address.

12.2. Availability. We aim to offer a slot within 10 Working Days of your request. If we cannot, we will extend your Membership Year by the number of days' delay beyond those 10 Working Days.

12.3. Changing a booking. Please give at least 24 hours' notice if you need to cancel or move an appointment.

12.4. Missed appointments. If you miss an appointment without notice, your £0 Labour Visit is not lost, but you can only rebook for a slot at least 24 hours after the missed appointment. If you miss 3 appointments in a Membership Year without notice, we may require a £20 booking deposit for future appointments, deducted from your bill on the day.

12.5. No courtesy cars. We do not provide courtesy cars or pay for other transport while your vehicle is with us.

13. Cancellation and refunds

13.1. Joining online or by phone. If you join online or by phone, you have a legal right to cancel within 14 days, starting the day after your membership is confirmed. To cancel, tell us clearly by email or in writing. You can use our cancellation form, but you do not have to.

13.2. Joining in person. If you join at our workshop, you do not have a legal right to cancel, but we offer a 14-day money-back guarantee on the same terms as clause 13.1.

13.3. Using benefits in the first 14 days. You can only use member benefits in the first 14 days if you ask us to, in writing or by ticking the box when you join. If you then cancel within the 14 days, we will refund £250 minus the value of the benefits you used, as set out below. The deduction will never be more than £250.

13.4. Refund timing. We will refund you within 14 days of receiving your cancellation, using the payment method you used to join.

13.5. After 14 days. After the 14-day period, the membership fee is non-refundable. This applies whether or not you use the benefits, and if you sell the vehicle (see clause 11.5 for transfers). If we cannot provide a benefit on time, we will extend your membership under clause 12.2.

13.6. Business Members. Business Members do not have a right to cancel. The fee is non-refundable once the membership is confirmed.

13.7. Your legal rights. Nothing in this clause affects your rights under clause 18.4.

14. Parts and labour guarantee

14.1. What we guarantee. Parts we supply and fit, and our workmanship, are guaranteed for 1,000 miles or 90 days from the date of the work, whichever comes first.

14.2. How to claim. Contact us as soon as you notice a problem, and bring the vehicle to our workshop. The guarantee is given by LLAXA Garage Ltd at the address in clause 1.1 and applies to work carried out at that workshop. If we confirm the problem is covered, we will repair or replace the part and redo the work at no cost.

14.3. What is not covered. Normal wear and tear; damage from accidents, misuse or lack of maintenance; work or repairs by anyone else on the same part; and parts you asked us to fit against our advice.

14.4. Your legal rights. This guarantee is in addition to your legal rights. Consumer Members still have rights under the Consumer Rights Act 2015 if work is not carried out with reasonable care and skill, or parts are faulty, including after the guarantee ends.

15. Liability and vehicle care

15.1. Putting our work right. If our work is faulty, our first step is to repair it under clause 14.

15.2. Your vehicle in our care. We are responsible for loss or damage to your vehicle caused by our negligence while it is in our care. We are not responsible for loss or damage we did not cause, such as existing damage, wear, or faults we did not work on.

15.3. Personal belongings. Please remove valuables before leaving your vehicle with us. We are not responsible for items left in the vehicle unless their loss or damage is caused by our negligence.

15.4. Losses we are not responsible for. We are not responsible for losses that were not foreseeable when you joined, or that were caused by your own actions, such as driving on against our advice. We do not pay for courtesy cars, hire cars, taxis, other transport, or loss of use while your vehicle is off the road.

15.5. Business Members. For Business Members, we are not liable for loss of profit, business interruption, downtime, or indirect or consequential loss. Our total liability for any job is limited to twice the invoice value of that job, except as set out in clause 15.6.

15.6. What we never limit. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

16. Ending your membership (by us)

16.1. When we can end it. We can end your membership immediately by written notice if:

• you give us false information, including about when a fault started or how the vehicle is used
• the vehicle is used for a purpose in clause 11.2 without our written agreement
• you or someone acting for you threatens, abuses, harasses or is violent towards our staff, or damages our property
• you do not pay a bill within 30 days of a written reminder
• you try more than once to split one job to get extra £0 Labour Visits, after we have warned you in writing

16.2. What happens next. The membership ends on the date of our notice. Any unpaid charges must still be paid. Clause 13.5 applies, so the membership fee is not refunded.

17. Transfer of our business and changes to these terms

17.1. If we sell the business. We may transfer our rights and obligations under your membership to a buyer of our business. We will only do this if the buyer agrees to honour your membership on these terms until it ends. We will tell you in writing if this happens.

17.2. Your rights stay the same. A transfer under clause 17.1 does not change your benefits, your Membership Year, or your rights under these terms.

17.3. Changes to these terms. We may update these terms for new memberships at any time. During your Membership Year, we will only change the terms that apply to you if the law requires it, or if the change is in your favour. We will tell you about any change by email or text.

17.4. Transfer by you. You can only transfer your membership as set out in clauses 11.5 and 11.6.

18. Complaints, data and legal terms

18.1. Complaints. If you are unhappy, contact us using the details in clause 1.1. We will acknowledge your complaint within 5 Working Days and aim to reply in full within 14 days.

18.2. Independent help. If we cannot resolve your complaint, you can refer it to an independent dispute resolution scheme, or take independent advice.

18.3. Your personal data. We use your personal and vehicle details to run your membership and carry out work, under UK data protection law. Our privacy notice at llaxagarage.co.uk/privacy explains how.

18.4. Your legal rights. Nothing in these terms limits or removes the rights Consumer Members have under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We carry out all work with reasonable care and skill.

18.5. If part of these terms is invalid. If a court decides any part of these terms is invalid, the rest stays in force.

18.6. Third parties. Only you and we can enforce these terms, apart from a new owner or buyer under clauses 11.5 and 17.1.

18.7. Law and courts. These terms are governed by the law of England and Wales. Consumer Members living in Scotland or Northern Ireland may also bring claims in their local courts.

Cancellation form (optional)

You may use this wording: “I give notice that I wish to cancel my LLAXA Care membership.” Include your full name, membership number, vehicle registration, postal address and the date, and send it to info@llaxagarage.co.uk or the address in clause 1.1.